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Frequently Asked Questions

How often do you change rates?

International rates are being reduced generally twice a year.

Can I cancel my service any time without incurring penalties?

Yes, you are in total control of your account.

What options do I have to contact customer service?

You can contact us by phone, email, or fax.

Can I manage my account online?

Yes, you can, free of charge. This is an online account management system that allows you to:

  • View your current invoice
  • Change your billing profile
  • Add new services instantly to your existing account
  • Change your registered number
  • Place calls directly from your desktop
  • Download call details into an application of your choice

How will I be billed and how often?

We offer prepaid services. Your services will stop functioning when ever the balance in your account goes below US$2.00. If you opt for an auto recharge at the time of signing up, your credit card will be billed for the amount equal to initial sign up amount when ever your funds run below US$ 1.00. An auto-recharge option is recommended as you will never be deprived of our sevices.

What are my bill payment options?

You can pay with Visa, Master Card or Amex. You can also open a prepaid cash account and make payments to Colson using Western Union QuickPay or wire transfers.

Are there other fees charged on my account?

No, there are no other fees or hidden costs.

What currency will I be charged in?

You will be charged in US Dollars.


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